When someone is distressed, angry, overwhelmed, or escalating, it can be difficult to know what to do.
Behaviour in Practice is a practical guide for support workers who want to respond with confidence, maintain safety, and support positive outcomes during challenging situations.
This resource explains the escalation process in simple language and outlines practical strategies that can be used at different stages of behaviour. It focuses on what to do in the moment, how to recognise early warning signs, and how to respond in ways that reduce distress rather than accidentally making things worse.
Inside you’ll learn:
• How behaviour typically escalates and de-escalates
• Common signs of distress at different stages
• Practical responses that support safety and regulation
• Mistakes that can unintentionally increase escalation
• Simple mindset shifts that support effective behaviour support practice
Designed by an Australian behaviour support practitioner, this guide aims to help support workers feel more confident, more consistent, and better equipped to support people experiencing distress, while maintaining a focus on dignity, safety, and understanding.
When someone is distressed, angry, overwhelmed, or escalating, it can be difficult to know what to do.
Behaviour in Practice is a practical guide for support workers who want to respond with confidence, maintain safety, and support positive outcomes during challenging situations.
This resource explains the escalation process in simple language and outlines practical strategies that can be used at different stages of behaviour. It focuses on what to do in the moment, how to recognise early warning signs, and how to respond in ways that reduce distress rather than accidentally making things worse.
Inside you’ll learn:
• How behaviour typically escalates and de-escalates
• Common signs of distress at different stages
• Practical responses that support safety and regulation
• Mistakes that can unintentionally increase escalation
• Simple mindset shifts that support effective behaviour support practice
Designed by an Australian behaviour support practitioner, this guide aims to help support workers feel more confident, more consistent, and better equipped to support people experiencing distress, while maintaining a focus on dignity, safety, and understanding.
