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Knowing what to say isn’t always easy — especially when someone is upset, anxious, refusing support, or becoming distressed.
This Communication Cheat Sheet is a practical quick-reference guide designed to give support workers simple, effective language they can use in everyday situations.
This resource provides example phrases, prompts, and communication strategies that can be used during routine support as well as during moments of escalation. The focus is on reducing the pressure of having to think of the “right thing to say” in the moment.
Inside you’ll find:
• Simple phrases that support connection and rapport
• Communication ideas for common support situations
• Examples of language that can help during escalation
• Alternatives to phrases that may unintentionally increase distress
• Practical ways to communicate with clarity, consistency, and respect
Designed by an Australian behaviour support practitioner, this guide aims to help support workers feel more confident in their communication, reduce confusion during challenging moments, and support positive interactions built on dignity, understanding, and trust.
Knowing what to say isn’t always easy — especially when someone is upset, anxious, refusing support, or becoming distressed.
This Communication Cheat Sheet is a practical quick-reference guide designed to give support workers simple, effective language they can use in everyday situations.
This resource provides example phrases, prompts, and communication strategies that can be used during routine support as well as during moments of escalation. The focus is on reducing the pressure of having to think of the “right thing to say” in the moment.
Inside you’ll find:
• Simple phrases that support connection and rapport
• Communication ideas for common support situations
• Examples of language that can help during escalation
• Alternatives to phrases that may unintentionally increase distress
• Practical ways to communicate with clarity, consistency, and respect
Designed by an Australian behaviour support practitioner, this guide aims to help support workers feel more confident in their communication, reduce confusion during challenging moments, and support positive interactions built on dignity, understanding, and trust.